“I could not be happier with Full Steam Ahead!
In the middle of the night I was awakened to find water spraying from a burst pipe under the kitchen sink of my condo. The water had already covered the kitchen, living room, one bedroom and was running down the hall. My building maintenance department shut off the water and told me FSA would be here in the morning.
Early the next morning Hava and others from FSA arrived with packing boxes and equipment; they emptied cabinets, moved furnishings to another location, removed wet carpeting and set fans in all rooms and hall.
From then on Owner Steve Khan, Estimator David Stephens and Coordinator Richard Stiles eased my mind as they guided me through the whole operation. In addition to their own display they suggested other stores and places of business from which I could choose countertops, carpeting, etc. Their Design Center was most helpful, obtaining for me a sample of the cabinets I had chosen from them painted in my chosen color so I could carry it with me as I searched for cabinet pulls, granite countertop and backsplash. I shared my choices with Richard and at times he made suggestions related to these which I appreciated and considered.
Richard ordered whatever was needed, scheduled the plumbers, electricians, carpenters , painters and carpet installers, and kept me informed. He made sure I was satisfied with the work as it progressed. Questions I addressed to Dave or Richard by phone call or text were answered immediately.
In addition I am thankful for the extra care the FSA people took in the handling of my breakables and my baby grand piano which was sitting three feet away from the burst water pipe. Before the kitchen was torn apart the piano was covered with blankets and wrapped with plastic wrap. When the job was completed Dave and Richard stopped by for final inspection. Professional all the way!
The completed job is beautiful! If I ever need this type of work again I will call FSA!”
Pauline | Myrtle Beach, SC
“I am sending you this letter to let you know how much I appreciated the outstanding care and service of 3 of your employees. This weekend, with no warning or previous symptoms, the sewer backed up in my downstairs powder room.
Yesterday, your technicians arrived and their politeness, cheerfulness, and can-do attitudes during their labor lightened what has been a very difficult time for me (the tenant) and my 84 year old mother (the property owner).
I told the technicians several times how much their care and cheerfulness meant to me, which they appreciated, but I really wanted you to know that these are two very skilled and valuable employees.
I also wanted you to know that I just met with Mike Millen, who I must also add to my praises and admiration. Having been a business owner, I know how hard it is to find employees of this caliber in ‘the low-country.’ So often, I am sure, you hear the negative or complaints, but this is a note of gratitude and a positive reflection for you and your company.”
Sandra | Murrells Inlet, SC
“I want to let you know how very pleased we have been with Mike Millen and FSA. They are honest, thorough, and deliver quality work when promised. While it has been upsetting to have these water issues in our unit, Mike and his staff have been so helpful in accomplishing the repairs in a reasonable time frame while doing excellent work. Both times they have done work for us, last fall/ winter and this spring, we have been thoroughly pleased. In this day when pride in workmanship is rare, Mike Millen and FSA are a real find. We will certainly be engaging their services in the future, hopefully not for water issues.”
Mary and Dan | Myrtle Beach, SC
“Living 4 hours away, I truly could not have done any of this work without FSA. Thanks for working with me and making my home beautiful again.”
Phil | Surfside Beach, SC
“I just wanted to take a minute to thank you for the wonderful job you did on our condo after all the water damage we had from the fire in the unit above us. It looks great and it was so wonderful to have it all done by the Easter weekend. Everything far surpassed our expectations. We also appreciate you keeping our sister informed of the progress and including her in the decision making. It really helped us a lot by having her there.”
Dale | North Carolina / 2nd Home in Pawleys Island, SC
“Your tiler did an excellent job. I so appreciate you and your recommendations…almost as much as I appreciate my primary doctor of 32 years :-). Thanks again.”
Sue | Surfside Beach, SC
“To FSA and all subcontractors, I would like to thank you very much for the professional job that was done on my condo 2 different times this summer. The response was quick, and the work done was excellent. From the first responding team to the cleanup crew, the carpenter, plumber, and electrician, I couldn’t have asked for more dedicated, hard-working, and pleasant individuals with which to work. Thank you all for turning what could have been two disastrous incidents into manageable ones. ”
Susan | North Myrtle Beach, SC
“In today’s world it is not often that you get to send an email like this. My unit was one of those damaged when the sprinkler lines froze during the winter season. The guys at Full Steam Ahead (FSA) did an amazing job putting our place back in to shape and I couldn’t be more happy with the end result. Steve and Jennifer from FSA were amazing to deal with and did all they could to make things right. I could only wish that all service providers were as good to deal with as FSA. If someone could please let our property manager know how happy I am I would appreciate it. I would hope that when we have a choice we could be sure to contact the folks at FSA Myrtle Beach.”
Jim | Charlotte, NC/ Rental Unit in North Myrtle Beach, SC
“Hi Mike, Your Canadian friend here….
Just wanted to send an e-mail to thank you and your crew for all the work that you and everyone did for me. That was a stressful situation for me given the short period of time that we had to work with. Believe me, I have not had a situation go that smoothly.
All the workmen were courteous and understanding of my situation. They did a great job. Now the rest of the family can enjoy the condo worry free. I will be back down in September and am looking forward to see how the floor turns out. A big thank you to Richard. It has made a nice condo even nicer. Thanks again.”
Jayne | Hamilton, Ontario / 2nd Home in Surfside Beach, SC
“Dear Mike, we are thankful you were selected to restore the water damage & mold removal in our condo in Myrtle Beach. You indicated a desire and attitude to please your customers whether the project be small or large. Your explanation of the work to be performed, the time frame, selection of materials, payment & claim information presented to us was excellent & greatly appreciated. Upon completion and inspection of our unit, we were extremely pleased at the quality workmanship performed by your staff under your supervision. I, as a retired Architect, having dealt with many contractors who simply wanted to get “in & out”, resulting in shoddy workmanship….not so, I am happy to say with FSA. It is contractors such as you that restore people’s faith to the construction industry. Keep up the good work & great success in your future business. I would & will recommend FSA to anyone requiring construction & restoration work in the future. It has been our pleasure knowing you. Thanks again.”
Charles & Anita | Farmingville, NY / 2nd home in Myrtle Beach, SC
“Please accept my sincere gratitude for taking care of me in such a professional and caring manner. All of you were so nice and I could feel that genuine concern you all had in seeing that my problem got resolved. I will thank my insurance agent for recommending you and do all I can to make sure that continues. If all American companies were like you maybe our economy would not be in such bad shambles.”
Tony | Surfside Beach, SC